Terms and conditions

1. Who we are

The Platform is operated by Fix My Pitch Ltd (“Fix My Pitch”, “we”, “us”, “our”), company number 16902430, registered in England & Wales, with registered address 1 Jesse Green, Lavendon, MK46 4FU. You can contact us at support@fixmypitch.co.uk.

2. Definitions

• Customer — a user who uses the Platform to find and engage a Contractor or Partner.
• Contractor — a sports-turf contractor who subscribes to be listed and offers services to Customers.
• Partner — a supplier or other business who subscribes to be listed or to make offers available.
• Subscriber — a Contractor or Partner who holds a paid subscription with us.
• Subscription — a paid plan that allows a Contractor or Partner to be listed on the Platform.
• Pitch Points — our loyalty programme, governed by Section 11 of these Terms.

3. The nature of our service — important

Fix My Pitch is an introducer and marketplace only. We connect Customers with Contractors and Partners. We are not a party to any contract for work, goods, or services agreed between a Customer and a Contractor or Partner.

This means:

• Any contract for work is formed directly between the Customer and the Contractor or Partner. They agree their own scope, price, timescales, and terms.
• Contractors invoice Customers directly. We do not hold, process, or handle payment for the work. We are not responsible for invoicing, collecting payment for work, or any payment dispute between a Customer and a Contractor or Partner.
• We do not supply, perform, supervise, or guarantee any work, goods, or services offered through the Platform, and we give no warranty as to their quality, safety, legality, or fitness for purpose.

We use Stripe to take payment only for our own Subscription fees from Contractors and Partners.

4. Eligibility and accounts

• You must be 18 or over and able to enter into a binding contract to use the Platform.
• We use passwordless (“magic link”) sign-in. You are responsible for keeping access to your email account secure and for activity that takes place under your account.
• You must provide accurate, current information and keep it up to date.
• You must not let anyone else use your account or impersonate any person or business.

5. Verification of Contractors

We carry out checks on Contractors, which may include public liability insurance and pesticide/spraying certifications (PA1/PA6).

Verification has limits, and you should understand them. Our checks confirm that a Contractor has provided certain documents at a point in time. They are not a guarantee, endorsement, or warranty of a Contractor’s competence, the quality or safety of their work, the validity or currency of their insurance or certifications, or their compliance with any law. Customers remain responsible for satisfying themselves about any Contractor before engaging them, including by requesting up-to-date documents directly.

6. Subscriptions, fees, and payment (Contractors and Partners)

This Section applies to Subscribers. Subscriptions are offered to Contractors and Partners acting in the course of a business.

• Fees and billing. Subscription fees, billing frequency, and any applicable taxes are shown at sign-up. Payment is taken by Stripe. By subscribing, you authorise us (via Stripe) to charge the applicable fees.
• Auto-renewal. Unless stated otherwise, Subscriptions renew automatically at the end of each billing period at the then-current fee, until cancelled.
• Cancellation. You may cancel your Subscription at any time through your account or by contacting us. Cancellation takes effect at the end of the current billing period, and you will retain access until then.
• Refunds. Fees already paid are non-refundable except where required by law or expressly stated.
• Changes to fees. We may change Subscription fees on reasonable prior notice. If you do not accept a change, you may cancel before it takes effect.
• Non-payment. We may suspend or remove a listing if a Subscription payment fails or is overdue.

7. Customer use of the Platform

• You may use the Platform to find, contact, and engage Contractors and Partners.
• You agree to deal honestly and lawfully with Contractors and Partners and to provide accurate information about the work you need.
• Any agreement you reach with a Contractor or Partner is between you and them (see Section 3).

8. Reviews, ratings, and user content

• You may submit reviews and ratings that reflect a genuine experience. You must not submit, commission, incentivise, or solicit fake, misleading, or paid-for reviews, and you must not write reviews of your own business or a competitor’s. Submitting or commissioning fake reviews is unlawful.
• You are responsible for content you post. It must be accurate, lawful, and not defamatory, abusive, or infringing.
• We may screen content, including by automated means, and may edit, refuse, or remove content, and suspend accounts, where content breaches these Terms or our acceptable use policy.
• You grant us a non-exclusive, royalty-free, worldwide licence to host, display, and use the content you submit for the purpose of operating and promoting the Platform.

9. Acceptable use

You must use the Platform in line with our acceptable use policy. In particular, you must not misuse the chat or messaging features, attempt to defraud other users, scrape or harvest data, or interfere with the security or operation of the Platform.

10. Off-platform conduct

Contractors and Partners must not use the Platform to solicit Customers in order to avoid Subscription fees in breach of these Terms.

11. Pitch Points loyalty programme

Pitch Points is our optional loyalty programme. By earning or redeeming points, you accept the terms in this Section.

• Earning points. You may earn Pitch Points through eligible activity on the Platform, as described at the time. We decide which activity is eligible and how many points it earns, and we may change this at any time.
• No cash value. Pitch Points have no monetary value, are not your property, cannot be exchanged for cash, and cannot be transferred or sold. They are a promotional benefit only.
• Redemption. You may redeem points against offers made available on the Platform, which may include offers from third-party Partners. Redemption is subject to availability and to any conditions shown for the offer.
• Third-party Partner offers. Where you redeem points against a Partner’s offer, the goods or services are supplied by that Partner, not by us, and your use of them is subject to the Partner’s own terms. We are not responsible if a Partner fails to honour an offer, although we will make reasonable efforts to help resolve the issue and may, at our discretion, reinstate redeemed points.
• Expiry. Points may expire 2 years after they are awarded. We will take reasonable steps to make expiry rules clear.
• Changes and withdrawal. We may change, suspend, or withdraw the Pitch Points programme, or any offer, at any time. Where we withdraw the programme entirely, we will give reasonable notice and, where practicable, a period in which to redeem existing points.
• Misuse. We may cancel points or remove you from the programme if we reasonably believe you have obtained or used points fraudulently or in breach of these Terms.

12. Intellectual property

The Platform and its content (excluding user content) are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose. You may not copy, modify, or create derivative works from the Platform except as permitted by law.

13. Availability

We aim to keep the Platform available but do not guarantee uninterrupted access. We may suspend, withdraw, or restrict all or part of the Platform for business or operational reasons, and will give notice where reasonably practicable.

14. Disclaimers and limitation of liability

• The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all implied warranties in relation to the Platform.
• We are not liable for the acts, omissions, work, goods, or services of any Contractor, Partner, or Customer, or for any contract or dispute between them (see Section 3).
• We are not liable for losses arising from your reliance on a listing, review, rating, or verification status.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded by law.
• Subject to the above, our total liability to you arising out of or in connection with the Platform is limited to the total Subscription fees you paid to us in the 12 months before the claim.
• We are not liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss.

15. Indemnity

You agree to indemnify us against losses, costs, and claims arising from your breach of these Terms, your misuse of the Platform, or (for Contractors and Partners) any claim by a Customer or third party relating to work, goods, or services you supply.

16. Suspension and termination

• We may suspend or terminate your account if you breach these Terms, if your Subscription is unpaid, or where we are required to by law.
• You may close your account at any time. When you do, we will handle your personal data as described in our privacy policy, including anonymising it while retaining records we are legally required to keep.

17. Changes to these Terms

We may update these Terms from time to time. We will post the updated version and update the “Last updated” date. For Subscribers, where a change is material, we will give reasonable notice, and continued use after the change takes effect means you accept it.

18. Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

19. General

• Entire agreement. These Terms, together with the privacy policy and acceptable use policy, form the whole agreement between you and us.
• Severance. If any provision is found unenforceable, the rest continues to apply.
• No waiver. A delay in enforcing these Terms is not a waiver of our rights.
• Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours where your rights are not adversely affected.
• Third parties. No one other than you and us has any rights to enforce these Terms.

20. Contact us

Fix My Pitch Ltd
1 Jesse Green, Lavendon, MK46 4FU
support@fixmypitch.co.uk